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Service Plans
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| I. Standard Support Package
Our standard support package is free with all computers build by xiLinux Systems Inc. The standard package entitles you to phone or e-mail support over a 1 year period, during normal business hours, 6:00 a.m. to 5:00 p.m. Mountain time.
E-MAIL AND TELEPHONE SUPPORT PROCEDURE
Have a technical problem?
Prepare a description of the problem, noting the serial number of the system, any error messages you have received, and any steps already taken in an attempt to solve the problem.
Contact our technical support team via e-mail or telephone from 6:00 a.m. to 5:00 p.m. Mountain time
303-429-4848
support@xilinux.com
Have a question or need information on order status, fulfillment or RMAs?
Have your serial number or sales order number available.
Contact our customer service team via e-mail or telephone between 6:00 a.m. to 5:00 p.m. Mountain time
303-429-4848
service@xilinux.com
Or check our Customer Service FAQs.
II. Supplemental Service Options
24/7 Phone Support
You may choose to supplement our standard support offerings by purchasing 24/7 phone support. From the receipt of purchase, the 24/7 package entitles you to an unlimited number of support incidents within a 1-year period.
On-site Service
The on-site service package is xiLinux Systems Inc. complete support solution. It provides next day parts and support to your business. On-site service can be purchased for one to three year periods, during which you will have access to an unlimited number of contact inquiries. Our on-site technicians will replace defective hardware, reinstall the operating system (if necessary), and return your system to excellent working order. For more information on pricing, contact Sales at sales@xilinux.com
Terms and Limitations of On-Site Service
III. Professional Services
Our professional services team can assist you in the deployment, configuration and maintenance of your Linux-based infrastructure. Whether you need work on fail over clustering, security auditing, Apache, DNS, mail serving, databases or firewalls, we have experts on hand to assist you. They are available for short-term engagements (starting at half a day), or longer term contracts. |
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